Sanja Krmpotić, Croatia

Consulting in the hospitality industry

As a mentor and expert in hospitality, guest retention and loyalty, she helps stakeholders in the catering and tourism sector to raise the quality of service and hospitality of employees, and increase their comparative advantage in relation to the competition.

For more than 25 years she perfected this special and complex skill of dealing with guests by continuously monitoring the development of the Croatian wine and food scene. Her experience as a master of economics of tourism and catering, a guest, a gastro-journalist, and a hotelier –  is highly appreciated. Excellent guest care, which rests on quality synergy between the service provider and the guest, is the future of catering and tourism.